Product Information
The essential characteristics of our products are described at: www.handilifesport.com
For more information, you are always welcome to contact Handi Life Sport at hls@handilifesport.com
Prices and taxes
The prices quoted do not include VAT (value added tax).
Purchases from EU customers, who do not have a VAT reg. number, will be charged with VAT according to the VAT rate in the specific EU country.
Purchases from countries outside the European Union will NOT be charged with VAT.
However, national authorities from non-EU countries might charge VAT or customs, this is beyond our control.
Shipping and delivery
When ordering goods at www.handilifesport.com you choose a shipping method and once the order is sent, you will be informed of the shipment’s tracking number. Transit time depends on the selected shipping method.
We dispatch orders once a week (every Thursday) and the goods are sent no later than 7 days from receipt of order. However, we always do our utmost to ship your order as quickly as possible.
Payment
Customers choose between payment by credit card or by bank transfer.
Handi Life Sport uses a payment gateway from NETS. All credit card data are encrypted, in order to keep all information safe and secure.
If you choose payment by credit card, the amount will be deducted from your account, but only when the order is dispatched. The charged amount will appear on your account. When bank holidays occur it could take a bit longer.
Cancellation
Handi Life Sport grant the right of withdrawal and warranty according to EU and Danish law’s general provisions, including consumer legislation.
This entails: 14 days of cancellation right when shopping at www.handilifesport.com. The cancellation period expires 14 days after the day the item is received.
The message of cancellation of order must be sent by email to: hls@handilifesport.com
In the message, the customer must express the decision to make use of the right of withdrawal.
Note: The customer cannot cancel the order by simply refusing the receipt of the goods or failing to pick it up.
Return to Handi Life Sport
The customer will bear the direct costs in connection with the return of the goods, and the goods must be returned without undue delay.
The customer is responsible for ensuring that the goods are packed properly, and is also responsible for the goods during transit.
IMPORTANT: The goods must be returned as traceable parcel post.
The condition of returned items
Customers are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature and characteristics of the goods. In other words, the product can be tested within a short period of time.
If names etc. are written on the products, we will not take them back.
Repayment of purchase amount
If you use your right of withdrawal, we will refund the purchase price of the goods, but not the delivery costs. In case of an impairment due to the customer’s handling of the product, this purchase amount is deducted.
We carry out such repayment with the same means of payment that was used in the original transaction, unless the customer expressly wishes otherwise.
We will refund the amount once we have received the goods and have reviewed them.
Upon cancellation of a purchase, the item must be returned to:
Handi Life Sport, Blakke Møllevej 18, DK-4050 Skibby, Denmark.
What should I send back?
We need your contact information, and the relevant invoice number. If possible, also send us a copy of the order confirmation.
Note: We do not receive packages sent by COD (recipient pays the delivery).
Product complaints
If you receive a defective item, you must inform our customer service as soon as possible via e-mail to hls@handilifesport.com. Please use our complaint formular – you will find it here.
There is a 2-year warranty on manufacture defects/ construction failures; however, the warranty does not cover wear & tear or damage caused by improper use of the product.
(Please note that some products will typically wear out within two years warranty period; for example, a football is likely to wear out within 2 years if used frequently).
In case of construction failure: We will offer to repair or replace the item(s). Depending of the specific situation, we might offer a discount or let the purchase go back.
Of course, this only applies if the product is not damaged due to wear, misuse or other behavior that has caused damage to the product.
Defects on a product must be advertised as soon as possible and no later than two months after discovery of the defect. Contact us by mail before returning the goods at hls@handilifesport.com
Age limit
Shopping at www.handilifesport.com is only legal for people of min. 18 years of age. If you are under 18, you must have the consent of parents or guardians.
